User Support
Courses
- What score must I achieve on my test to successfully pass my course and receive a certificate of completion?
- Do I have to be online the entire time to take a course or quiz?
- What is your return/refund/guarantee policy?
- Can I print my online course?
- How long will I have access to an online course?
- How do I download my course?
Payments
Technical Troubleshooting
- Clearing Your Browser's Cache and Cookies
- My course won't mark complete
- The course time is running but the screen is blank
- Object Reference Not Set To An Instance Of An Object Error
- Compatibility Mode for Internet Explorer
- How do I enable Flash Player on my Internet Browser?
Tutorials
- Search Courses - Video
- Password Reset
- My Account - Video
- My Courses and My Certificates - Video
- Search Courses
- My Licenses
User FAQ
- How do I change my username or update my e-mail address?
- How do I print my certificate?
- How do I update my license information?
- How do I add a second license number to the same license type?
- How do I set up RedVector to remember my username/password?
- Why do I have to reset my password every time I login?