User Support
Courses
- My course slide is frozen and I cannot continue
- My course has no sound
- What score must I achieve on my test to successfully pass my course and receive a certificate of completion?
- Do I have to be online the entire time to take a course or quiz?
- What is your return/refund/guarantee policy?
- Can I print my online course?
Payments
Technical Troubleshooting
- Clearing Your Browser's Cache and Cookies
- My course won't mark complete
- The course time is running but the screen is blank
- Object Reference Not Set To An Instance Of An Object Error
- What browser version am I using?
- Basic Browser Troubleshooting
Tutorials
- Search Courses - Video
- Password Reset
- How to save a payment method to your account
- My Account Overview: Updating Your Password and Reminder Settings
- My Courses and My Certificates - Video
- Search Courses
User FAQ
- How do I change my username or update my e-mail address?
- How do I print my certificate?
- How do I update my license information?
- Can I keep my account if my company ends their contract with you?
- How do I add a second license number to the same license type?
- How do I send the PMI my completions to meet my continuing education units?