User Support

Texas License Holders

• Hurricane Harvey Impact and Update

Technical Troubleshooting

• Compatibility Mode for Internet Explorer
• My course won't mark complete
• My course time is not being tracked
• The course time is running but the screen is blank

Tutorials

• My Account
• My Account - Video
• My Courses and My Certificates - Video
• Search Courses
• Search Courses - Video
• My Licenses

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User FAQ

• How do I change my username or update my e-mail address?
• How do I print my certificate?
• How do I update my license information?
• How do I add a second license number to the same license type?
• How do I set up RedVector to remember my username/password?
• Why do I have to reset my password every time I login?

Technical FAQ's

• How do I enable Flash Player on my Internet Browser?
• Why won't the video play?
• Why won't my course launch? The screen says "Do not close this window"
• How do I get the course to work on my Mobile Device?

OSHA

• How do I know RedVector is an approved OSHA Provider?
• How long do I have to complete the online OSHA training course?
• Does my OSHA Card expire?
• Why do I need a U.S. address to take your OSHA course?
• How can I get a Replacement Card?

Florida Licensed Contractors

• Continuing Education Requirements
• Course Time Requirements
• Exam Score Requirements
• Reporting Schedule
• Reporting Issues

RedVector GO

• Coming Soon!